Telephone Operator - Scheduling

The University of Mississippi Medical Center is seeking an experienced and customer service-oriented Telephone Operator - Scheduling to join our team. The ideal candidate should have strong interpersonal skills, excellent communication abilities, and the ability to multitask in a fast-paced environment. If you have a dedication to providing exceptional customer service and the qualifications below, we’d love to hear from you! Required Qualifications:• At least two years of customer service, call center, or telephone operator experience • Exceptional communication and interpersonal skills, with the ability to interact professionally with patients and staff • Proficiency in Microsoft Office applications • Experience providing accurate information and responding to customer inquiries • Excellent phone etiquette and ability to remain calm under pressure• Ability to multitask, prioritize tasks, and work independently with minimal supervision • High school diploma or equivalent

Responsibilities:

1. Answer incoming calls from patients and staff, and transfer calls to the appropriate department.
2. Provide accurate information and respond to customer inquiries in a professional and polite manner.
3. Demonstrate excellent phone etiquette and the ability to remain calm under pressure.
4. Multitask, prioritize tasks, and work independently with minimal supervision.
5. Schedule appointments and maintain patient records as needed.
6. Utilize Microsoft Office applications to complete tasks.
7. Create and update reports as needed.
8. Maintain a high level of customer service and professionalism at all times.
9. Adhere to HIPAA and other privacy regulations when handling patient information.
10. Perform other duties as assigned.

According to JobzMall, the average salary range for a Telephone Operator - Scheduling in Jackson, MS, USA is $23,000 to $46,000 per year. This range is based on the experience and qualifications of the individual.

The University of Mississippi Medical Center School of Dentistry is a dental graduate school that is part of the University of Mississippi. Located in Jackson, Mississippi, U.S. on the campus of the University of Mississippi Medical Center, it is the only dental school in Mississippi.