Veterinary Client Service Representative, Part-Time
"Are you a passionate animal lover with a strong background in customer service? The University of Florida's College of Veterinary Medicine is seeking a dedicated and personable Veterinary Client Service Representative to join our team on a part-time basis. In this role, you will have the opportunity to utilize your exceptional communication skills and love for animals to provide top-notch service to our clients and their beloved pets. If you have a positive attitude, excellent organizational abilities, and a desire to make a difference in the lives of animals and their owners, we want to hear from you!"
- Provide exceptional customer service to clients of the College of Veterinary Medicine.
- Greet and welcome clients in a friendly and professional manner.
- Answer incoming phone calls and schedule appointments for clients.
- Maintain accurate and organized client records.
- Assist clients with filling out necessary paperwork and obtaining necessary information.
- Educate clients on services offered by the College of Veterinary Medicine.
- Handle and resolve client complaints or concerns in a timely and effective manner.
- Coordinate with veterinary staff to ensure smooth and efficient client visits.
- Maintain a clean and organized front desk area.
- Process client payments and handle financial transactions.
- Communicate effectively with clients regarding their pet's health and treatment plans.
- Follow up with clients after appointments to ensure their satisfaction.
- Assist with marketing and promotional efforts to attract new clients.
- Keep up-to-date with the latest veterinary practices and procedures.
- Show compassion and empathy towards animals and their owners.
- Collaborate with team members to provide the best possible care for clients and their pets.
- Adhere to all policies and procedures set by the College of Veterinary Medicine.
- Continuously strive to improve customer service skills and knowledge.
- Maintain confidentiality of client information.
- Represent the College of Veterinary Medicine in a professional and positive manner at all times.
High School Diploma Or Equivalent: The Veterinary Client Service Representative Must Have A Minimum Education Requirement Of A High School Diploma Or Equivalent To Be Considered For The Role.
Customer Service Experience: Candidates Should Have A Minimum Of 1-2 Years Of Customer Service Experience, Preferably In A Veterinary Or Medical Setting. This Will Ensure They Have The Necessary Skills To Handle Client Inquiries And Concerns Effectively.
Knowledge Of Veterinary Terminology And Procedures: The University Of Florida Is Looking For Candidates Who Have A Basic Understanding Of Veterinary Medicine And Procedures. This Will Enable Them To Answer Client Questions Accurately And In A Timely Manner.
Excellent Communication Skills: The Role Of A Veterinary Client Service Representative Requires Constant Communication With Clients, Veterinarians, And Other Staff Members. Therefore, Candidates Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With All Parties.
Flexibility And Availability: The Position Is Part-Time And May Require Flexible Working Hours, Including Evenings And Weekends. Candidates Must Be Able To Work A Flexible Schedule And Have The Availability To Cover Shifts As Needed.
Inventory Management
customer service
Medical Terminology
Record keeping
Team collaboration
appointment scheduling
office organization
Telephone Etiquette
Client communication
Problem
Billing And Payments
Veterinary Software
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Veterinary Client Service Representative, Part-Time is $22,000 to $33,000 per year. However, this can vary depending on factors such as location, experience, and specific job duties.
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The University of Florida is a public land-grant research university in Gainesville, Florida. It is a senior member of the State University System of Florida. The university traces its origins to 1853 and has operated continuously on its Gainesville campus since September 1906.
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