Veterinary Call Center Agent I (CARE)

Are you a compassionate animal lover looking for a fulfilling career in the veterinary field? Look no further than the University of Florida's Veterinary Call Center Agent I (CARE) position. We are seeking a dedicated individual to join our team and provide exceptional customer service to our clients and their furry companions. As a CARE agent, you will play a vital role in assisting with appointment scheduling, answering client inquiries, and communicating with our veterinary staff. If you are a driven and empathetic individual with a passion for helping animals, we want you on our team!

1. Provide exceptional customer service to all clients and their pets.
2. Schedule appointments and maintain accurate appointment records.
3. Respond promptly and professionally to all client inquiries and requests.
4. Communicate effectively with veterinary staff to ensure smooth operations.
5. Maintain a high level of knowledge and understanding of veterinary services provided by the university.
6. Assist with client education and providing resources for pet care.
7. Handle all client interactions with empathy, compassion, and sensitivity.
8. Ensure all client information is accurately documented in the system.
9. Prioritize and manage multiple tasks efficiently and effectively.
10. Follow all confidentiality and data protection policies.
11. Collaborate with team members to ensure a positive and cohesive work environment.
12. Continually seek to improve and enhance client experience.
13. Maintain a high level of professionalism and represent the university positively.
14. Stay up-to-date with industry trends and best practices.
15. Adhere to all university and departmental policies and procedures.

According to JobzMall, the average salary range for a Veterinary Call Center Agent I (CARE) in Gainesville, FL, USA is $28,500 - $38,300 per year. However, this can vary depending on factors such as experience, location, and specific employer.

The University of Florida is a public land-grant research university in Gainesville, Florida. It is a senior member of the State University System of Florida. The university traces its origins to 1853 and has operated continuously on its Gainesville campus since September 1906.