RN Call Center Nurse

Are you a compassionate and skilled Registered Nurse looking for a new opportunity to make a difference in patients' lives? UnitedHealth Group is seeking a highly motivated RN Call Center Nurse to join our dynamic team. As an RN Call Center Nurse, you will provide telephonic support and guidance to patients, helping them navigate the healthcare system and improve their overall well-being. If you are passionate about delivering high-quality care and possess strong communication and critical thinking skills, we encourage you to apply today.

1. Provide telephonic support and guidance to patients, including answering questions and addressing concerns related to their health and well-being.
2. Utilize nursing knowledge and critical thinking skills to assess patient needs and make appropriate recommendations.
3. Collaborate with other healthcare professionals to ensure continuity of care for patients.
4. Help patients navigate the healthcare system, including scheduling appointments, coordinating referrals, and accessing necessary resources.
5. Maintain accurate and detailed documentation of all patient interactions and interventions.
6. Communicate effectively and empathetically with patients to build trust and establish rapport.
7. Demonstrate a strong understanding of medical terminology and procedures.
8. Stay up-to-date on current healthcare trends and guidelines to provide the most relevant and accurate information to patients.
9. Adhere to all ethical and legal standards of nursing practice.
10. Collaborate with team members to identify areas for improvement and actively participate in quality improvement initiatives.
11. Demonstrate a commitment to providing high-quality, patient-centered care.
12. Adhere to all company policies and procedures.
13. Attend mandatory trainings and meetings as required.
14. Maintain confidentiality and protect patient privacy at all times.
15. Demonstrate a positive and professional attitude in all interactions with patients, colleagues, and other healthcare professionals.
16. Maintain a high level of compassion and empathy for patients, recognizing their individual needs and concerns.
17. Participate in ongoing education and professional development opportunities to enhance nursing skills and knowledge.
18. Act as a patient advocate, ensuring that patients' voices and concerns are heard and addressed.
19. Collaborate with insurance companies and other third-party providers to ensure appropriate coverage and reimbursement for patients.
20. Perform other related duties as assigned by management.

According to JobzMall, the average salary range for a RN Call Center Nurse in Torrance, CA, USA is $73,000 - $83,000 per year. This may vary based on experience, education, and other factors.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.