Radiology Scheduler Call Center
We are seeking a highly motivated and personable individual to join our team as a Radiology Scheduler at our call center in UnitedHealth Group. In this role, you will be responsible for coordinating and scheduling radiology procedures for our patients, ensuring timely and efficient service delivery. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients by providing exceptional customer service and support. If you are a detail-oriented, organized individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
- Coordinating and scheduling radiology procedures for patients, ensuring timely and efficient service delivery.
- Responding to patient inquiries and providing exceptional customer service and support.
- Maintaining accurate and up-to-date records of scheduled appointments.
- Collaborating with healthcare providers and other team members to ensure smooth and effective scheduling processes.
- Providing clear and concise information to patients regarding their scheduled procedures.
- Identifying and resolving any scheduling conflicts or issues that may arise.
- Adhering to all relevant policies, procedures, and regulations related to scheduling and patient confidentiality.
- Maintaining a positive and professional attitude while communicating with patients and colleagues.
- Participating in ongoing training and development to stay up-to-date on any changes or updates in scheduling processes.
- Continuously seeking opportunities to improve and streamline scheduling processes to enhance the patient experience.
Strong Knowledge Of Radiology Procedures And Terminology: A Successful Candidate For This Role Should Have A Deep Understanding Of Radiology Procedures And Terminology In Order To Effectively Schedule Appointments And Communicate With Patients And Healthcare Providers.
Excellent Communication Skills: As A Call Center Representative, It Is Essential To Have Strong Communication Skills To Effectively Interact With Patients, Healthcare Providers, And Other Team Members. This Includes Being Able To Clearly Explain Procedures, Answer Questions, And Handle Difficult Conversations With Empathy And Professionalism.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Healthcare Setting, Is Highly Desirable For This Position. This Will Ensure The Candidate Has The Necessary Skills To Provide A Positive Experience For Patients And Handle Any Issues Or Concerns That May Arise.
Ability To Work In A Fast-Paced Environment: The Radiology Scheduling Call Center Can Be A Fast-Paced And High-Volume Environment, So Candidates Should Be Able To Work Efficiently And Manage Their Time Effectively. This Includes The Ability To Multitask, Prioritize Tasks, And Adapt To Changing Priorities.
Strong Computer Skills: Proficiency In Computer Skills, Including Experience With Scheduling Software And Electronic Medical Records, Is Important For This Role. Candidates Should Also Have A Good Understanding Of Basic Office Software Such As Microsoft Word And Excel.
Communication
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Medical Terminology
Computer proficiency
Teamwork
Problem-Solving
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Radiology Scheduler Call Center in Mt Kisco, NY 10549, USA is $36,000 - $50,000 per year. However, salaries may vary depending on the specific job duties, experience, and qualifications of the individual.
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UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.
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