Patient Services Representative

Welcome to UnitedHealth Group, a leading healthcare company dedicated to improving the lives of individuals and communities through innovative and compassionate services. We are currently seeking a dedicated and empathetic Patient Services Representative to join our team. In this role, you will play a critical role in ensuring that our patients receive the highest level of care and support. We are looking for individuals who possess strong communication and organizational skills, as well as a passion for helping others. If you are ready to make a positive impact in the healthcare industry, we encourage you to apply for this position.

1. Greet and welcome patients to UnitedHealth Group in a friendly and professional manner.
2. Provide exceptional customer service to patients by listening to their needs and concerns and addressing them promptly and effectively.
3. Answer incoming calls and respond to patient inquiries, providing accurate and helpful information.
4. Schedule appointments and maintain accurate and up-to-date patient records.
5. Work closely with healthcare providers to ensure timely and efficient patient care.
6. Educate patients on services offered by UnitedHealth Group and assist with any necessary paperwork or forms.
7. Maintain a positive and compassionate attitude when interacting with patients, showing empathy and understanding.
8. Handle patient complaints or issues with patience and professionalism, finding appropriate solutions and escalating to management if necessary.
9. Collaborate with other team members to ensure a seamless patient experience.
10. Keep up-to-date with industry regulations and policies to ensure compliance.
11. Continuously strive to improve and maintain high levels of patient satisfaction.
12. Adhere to confidentiality and privacy regulations when handling patient information.
13. Perform administrative tasks such as data entry, filing, and managing patient records.
14. Attend training and development programs to enhance job knowledge and skills.
15. Collaborate with other departments to improve overall patient experience and satisfaction.

According to JobzMall, the average salary range for a Patient Services Representative in Noblesville, IN, USA is $35,000 - $45,000 per year, with the median salary being $40,000 per year. This range may vary depending on factors such as experience, education, and specific job duties.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.