Patient Services Representative

Welcome to UnitedHealth Group, one of the leading healthcare companies in the nation. We are seeking a dedicated and compassionate Patient Services Representative to join our team and uphold our commitment to providing exceptional patient care. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive the highest level of service and support. We are looking for individuals with excellent communication and customer service skills, as well as a strong attention to detail and the ability to thrive in a fast-paced environment. If you are passionate about making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients to UnitedHealth Group, creating a warm and inviting atmosphere.
2. Assist patients with scheduling appointments, answering questions and providing general information about our services.
3. Communicate effectively with patients, both in person and over the phone, to ensure their needs are met and questions are answered.
4. Maintain accurate and detailed patient records, including personal and insurance information.
5. Collect and process patient payments and insurance information in a timely and accurate manner.
6. Collaborate with other departments to ensure a seamless patient experience and resolve any issues or concerns.
7. Maintain a positive and professional attitude at all times, even in stressful situations.
8. Provide exceptional customer service by actively listening to patient needs and addressing any concerns or complaints.
9. Stay up-to-date on all company policies and procedures to accurately and efficiently assist patients.
10. Contribute to a positive team dynamic by actively participating in team meetings and training sessions.
11. Uphold patient confidentiality and HIPAA regulations at all times.
12. Continuously strive to improve the patient experience and identify areas for process improvement.
13. Serve as a knowledgeable resource for patients, providing information and guidance as needed.
14. Maintain a clean and organized work environment to promote a safe and welcoming atmosphere for patients.
15. Demonstrate a strong commitment to UnitedHealth Group's mission and values, and represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Patient Services Representative in Whiteland, IN 46184, USA is $33,000 to $38,000 per year. This may vary depending on the specific job duties, experience level, and the employer. Some factors that may affect the salary range include the size and location of the company, the employee's level of education and skills, and the demand for this type of position in the job market. It is important to research and compare salaries for similar positions in the area to get a better understanding of the average salary range.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.