Patient Services Representative

Welcome to UnitedHealth Group, where we are dedicated to making a positive impact on the health and well-being of individuals and communities. We are currently seeking a highly motivated and compassionate Patient Services Representative to join our team. As a Patient Services Representative, you will have the opportunity to make a difference in the lives of our patients by providing exceptional customer service and support. We are looking for individuals who are passionate about helping others and thrive in a fast-paced healthcare environment. If you are a team player with excellent communication and problem-solving skills, we encourage you to apply for this rewarding role.

1. Greet and welcome patients in a friendly and professional manner.
2. Provide exceptional customer service to patients and their families.
3. Answer phone calls and respond to inquiries from patients, healthcare providers, and insurance companies.
4. Schedule appointments and maintain accurate patient records.
5. Verify insurance coverage and obtain necessary authorizations for procedures.
6. Collect and process patient payments.
7. Assist in resolving any billing or insurance issues.
8. Educate patients on their healthcare benefits and available resources.
9. Collaborate with healthcare providers to ensure seamless patient care.
10. Maintain confidentiality and adhere to all HIPAA regulations.
11. Handle sensitive and confidential information with discretion.
12. Remain up-to-date on all company policies and procedures.
13. Participate in ongoing training and development opportunities.
14. Work as part of a team to ensure efficient and effective operations.
15. Adhere to all safety and infection control protocols.
16. Maintain a positive and professional attitude at all times.
17. Handle difficult situations with patience and empathy.
18. Continuously strive to improve the patient experience.
19. Take initiative to identify and implement process improvements.
20. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Patient Services Representative in Franklin, IN, USA is $31,000-$47,000 per year. This can vary depending on the specific company, years of experience, and other factors.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.