Patient Accounts Resolution Representative

Are you passionate about providing exceptional customer service and resolving complex issues? Do you have a strong background in healthcare billing and collections? If so, we have an exciting opportunity for you to join our team as a Patient Accounts Resolution Representative at UnitedHealth Group.As a Patient Accounts Resolution Representative, you will play a crucial role in ensuring timely and accurate resolution of patient accounts. You will be responsible for identifying and resolving billing and insurance issues, as well as providing excellent customer service to patients and insurance companies. Your attention to detail, critical thinking skills, and ability to navigate complex healthcare systems will be key to your success in this role.If you have a strong understanding of healthcare billing practices, excellent communication skills, and a desire to make a positive impact on patients' lives, we would love to hear from you. Join us at UnitedHealth Group and become part of a dynamic team dedicated to improving the healthcare experience for our patients.

1. Provide exceptional customer service to patients and insurance companies.
2. Resolve complex billing and insurance issues in a timely and accurate manner.
3. Utilize strong background in healthcare billing and collections to effectively navigate and understand complex healthcare systems.
4. Identify and analyze patient accounts to identify potential issues and develop solutions.
5. Communicate effectively with patients, insurance companies, and internal departments to resolve billing and insurance issues.
6. Maintain accurate and organized documentation of all interactions and resolutions.
7. Collaborate with team members to share knowledge and improve processes.
8. Stay current with industry changes and updates related to healthcare billing and insurance.
9. Utilize critical thinking skills to identify patterns and trends in billing and insurance issues and develop proactive solutions.
10. Maintain confidentiality of patient information in accordance with HIPAA regulations.
11. Demonstrate strong attention to detail to ensure accuracy in all billing and insurance processes.
12. Continuously strive to improve the patient experience and provide support and guidance to patients during the resolution process.
13. Adhere to company policies and procedures to ensure compliance with regulatory standards.
14. Display a positive and professional attitude, while representing the company in a positive light.
15. Maintain a high level of productivity to meet or exceed performance goals.
16. Actively participate in training and development opportunities to enhance knowledge and skills.
17. Communicate effectively with team members and superiors to provide updates and escalate issues as needed.

According to JobzMall, the average salary range for a Patient Accounts Resolution Representative in St Paul, MN, USA is $33,000 - $48,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.