Customer Service Representative Team Lead

Are you a dynamic and experienced customer service professional looking for a leadership opportunity? UnitedHealth Group is seeking a highly motivated Customer Service Representative Team Lead to join our team. In this role, you will lead and mentor a team of customer service representatives, ensuring the highest level of service is provided to our valued customers. As a Team Lead, you will have the opportunity to make a positive impact on our customers' lives while also developing and growing your own leadership skills. If you have a passion for delivering exceptional customer service and possess strong leadership abilities, we want to hear from you!

1. Lead and manage a team of customer service representatives, providing guidance, support and mentorship.
2. Ensure team members are meeting performance goals and provide coaching and feedback as needed.
3. Develop and implement training programs for new and existing team members.
4. Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to increase efficiency and effectiveness.
5. Serve as a point of contact for escalated customer inquiries and complaints.
6. Collaborate with other departments and teams to ensure a seamless customer experience.
7. Maintain a thorough understanding of company products, services, and policies to effectively assist customers and train team members.
8. Conduct regular team meetings to communicate updates, changes, and goals.
9. Foster a positive and inclusive team environment, promoting teamwork and collaboration.
10. Continuously seek opportunities for personal and professional development to enhance leadership skills.
11. Act as a role model for exceptional customer service, leading by example for team members.
12. Stay up-to-date on industry trends and best practices in customer service to suggest and implement improvement initiatives.
13. Ensure compliance with company policies and procedures.
14. Assist with recruitment and hiring of new team members.
15. Handle any other duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Customer Service Representative Team Lead is $40,000-$55,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual. Some companies may offer higher salaries or additional benefits for this position.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.