Customer Service Representative

Are you passionate about helping others and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team at UnitedHealth Group as a Customer Service Representative.As a Customer Service Representative, you will have the opportunity to provide exceptional service to our members and help them navigate the complex world of healthcare. You will be the first point of contact for our customers, assisting them with their inquiries, resolving issues, and ensuring their satisfaction with our services.To be successful in this role, you must possess strong communication skills, have a genuine desire to help others, and be able to think quickly on your feet. We are looking for individuals who are empathetic, reliable, and detail-oriented, with a strong customer service background and a passion for making a difference.Join us in our mission to improve the health and well-being of our members and make a meaningful impact in the lives of others. Apply now to become a part of the UnitedHealth Group family and help us shape the future of healthcare.

1. Provide exceptional customer service to members, ensuring their satisfaction with our services.
2. Serve as the first point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner.
3. Display empathy and understanding towards customers, building rapport and trust to effectively assist them.
4. Utilize strong communication skills to effectively listen to and understand customers' needs and concerns.
5. Think quickly on your feet to provide efficient and effective solutions to customer inquiries and concerns.
6. Maintain a high level of professionalism and reliability in all interactions with customers.
7. Demonstrate a strong understanding of healthcare and insurance policies to accurately assist customers.
8. Collaborate with team members to ensure a seamless and positive customer experience.
9. Adhere to company policies and procedures while delivering exceptional customer service.
10. Continuously strive to improve and enhance the customer experience through feedback and suggestions.
11. Keep accurate records of customer interactions and update customer information in the company's database.
12. Stay up-to-date on industry trends and changes in healthcare policies to provide accurate and timely information to customers.
13. Display a passion for making a difference in the lives of others and a dedication to the mission of improving healthcare.
14. Represent the company in a positive and professional manner at all times.
15. Take ownership of customer concerns and follow through to ensure resolution.
16. Attend training and development programs to continuously improve knowledge and skills.
17. Maintain confidentiality and adhere to HIPAA regulations in all interactions with customers.
18. Contribute to a positive and collaborative work environment within the customer service team.
19. Meet and exceed performance metrics and goals set by the company.
20. Uphold the values and mission of UnitedHealth Group in all aspects of the job.

According to JobzMall, the average salary range for a Customer Service Representative in Eden Prairie, MN, USA is $29,000 to $36,000 per year. This may vary depending on the employer, experience, and qualifications of the individual.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.