Customer Service

Welcome to UnitedHealth Group! We are a leading healthcare company dedicated to improving the lives of millions of individuals and families across the country. As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our members and helping them navigate the complexities of the healthcare system. We are looking for individuals who are passionate about making a positive impact, possess excellent communication skills, and are committed to providing the highest level of support to our valued members. Join our team and be a part of a company that is dedicated to making a difference in people's lives.

1. Provide exceptional customer service to members through various communication channels, including phone, email, and live chat.
2. Act as a knowledgeable resource for members, helping them understand their healthcare benefits, coverage, and options.
3. Assist members in navigating the healthcare system, including scheduling appointments, finding in-network providers, and understanding medical bills.
4. Handle member inquiries, concerns, and complaints with empathy, professionalism, and a sense of urgency.
5. Maintain accurate and thorough documentation of all member interactions and follow-up actions.
6. Collaborate with other internal departments to resolve member issues and improve overall customer satisfaction.
7. Stay up-to-date on company policies, procedures, and healthcare industry trends in order to provide accurate and up-to-date information to members.
8. Meet or exceed performance metrics, such as call handle time, customer satisfaction scores, and first call resolution.
9. Participate in ongoing training and development to continuously enhance customer service skills and knowledge of healthcare products and services.
10. Embody the values and mission of UnitedHealth Group by demonstrating a commitment to improving the lives of members and upholding the highest standards of service excellence.

According to JobzMall, the average salary range for a Customer Service in Alabang, Muntinlupa, Metro Manila, Philippines is around PHP 15,000 to PHP 25,000 per month. This may vary depending on the company, level of experience, and skills of the individual. Some companies may offer higher salaries and additional benefits such as bonuses and incentives. It is best to research the specific company and job position for a more accurate salary range.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.