Customer First Representative
Welcome to UnitedHealth Group, where we put our customers first in everything we do. We are currently seeking a passionate and dedicated Customer First Representative to join our team. As a Customer First Representative, you will play a critical role in providing exceptional service to our valued customers and ensuring their needs are met with the utmost care and attention. We are looking for individuals who are customer-focused, empathetic, and have excellent communication skills. If you are looking for a fulfilling career where you can make a positive impact on people's lives, then we encourage you to apply for this position. Join us in our mission to help people live healthier lives and make a difference in the lives of our customers.
- Greet and welcome customers in a warm and professional manner
- Listen attentively and respond to customer inquiries and concerns promptly and accurately
- Provide exceptional customer service by identifying and addressing their needs and concerns
- Build and maintain strong relationships with customers through effective communication and follow-up
- Troubleshoot and resolve customer issues in a timely and efficient manner
- Utilize company resources and systems to provide accurate and up-to-date information to customers
- Collaborate with team members to ensure a seamless customer experience
- Act as a liaison between customers and internal departments to ensure prompt and satisfactory resolution of customer issues
- Maintain a thorough understanding of company products, services, and processes to effectively assist customers
- Meet and exceed customer service performance goals and metrics
- Uphold company values and policies in all customer interactions
- Continuously seek opportunities to improve customer satisfaction and retention
- Stay updated on industry trends and best practices in customer service to enhance job performance
- Represent UnitedHealth Group in a professional and positive manner at all times.
Excellent Communication Skills: A Customer First Representative Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Problem-Solving Abilities: The Ability To Quickly Identify And Resolve Customer Complaints And Inquiries Is Crucial For A Customer First Representative.
Empathy And Patience: A Successful Customer First Representative Should Be Able To Empathize With Customers' Concerns And Have The Patience To Handle Difficult Situations With Professionalism.
Multitasking Skills: Managing Multiple Tasks And Prioritizing Customer Needs Is Essential For A Customer First Representative, As They May Be Handling Multiple Inquiries At Once.
Knowledge Of Healthcare Industry: A Strong Understanding Of The Healthcare Industry And Insurance Policies Is Necessary To Effectively Address Customers' Concerns And Provide Accurate Information And Solutions.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Technical Proficiency
Adapt
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer First Representative is between $30,000 to $45,000 per year. However, this can vary depending on factors such as location, experience, and the specific company. Some companies may offer higher salaries or additional benefits for this position.
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UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.
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