Cloud Operations Tech Support Analyst

Are you a tech-savvy problem solver with a passion for providing top-notch customer support? Look no further! UnitedHealth Group is seeking a highly motivated and skilled Cloud Operations Tech Support Analyst to join our team. In this role, you will have the opportunity to utilize your technical expertise and customer service skills to ensure the smooth operation of our cloud-based systems. We are looking for individuals who are self-motivated, detail-oriented, and possess excellent communication skills. If you are ready to take on a challenging and rewarding role in the ever-evolving field of cloud technology, then we want to hear from you!

1. Provide technical support to customers experiencing issues with our cloud-based systems.
2. Troubleshoot and resolve technical problems in a timely and efficient manner.
3. Utilize knowledge of cloud technology to identify and diagnose issues.
4. Collaborate with other team members to develop and implement solutions.
5. Document and track customer inquiries and resolutions in a timely manner.
6. Communicate effectively with customers to provide updates and gather necessary information for issue resolution.
7. Proactively monitor and maintain the health and performance of our cloud systems.
8. Identify and report any potential security risks or breaches.
9. Stay current with industry trends and advancements in cloud technology.
10. Participate in training and development opportunities to enhance technical skills.
11. Ensure compliance with company policies and procedures.
12. Maintain accurate records and documentation for all customer interactions.
13. Prioritize and manage multiple tasks and projects effectively.
14. Provide excellent customer service and maintain a positive and professional attitude at all times.
15. Collaborate with other departments, such as development and operations, to provide a seamless customer experience.

According to JobzMall, the average salary range for a Cloud Operations Tech Support Analyst is between $50,000 to $100,000 per year. However, this can vary depending on factors such as location, experience, and the specific company and role. More experienced analysts or those with specialized skills may earn higher salaries. Additionally, larger and more established companies may offer higher salaries compared to smaller startups.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.