Client Success Lead, EHR

Are you passionate about improving healthcare outcomes for patients and providers? Do you have a strong background in electronic health records (EHR) and a knack for building strong client relationships? If so, we have an exciting opportunity for you as a Client Success Lead at UnitedHealth Group. As the Client Success Lead for EHR, you will play a crucial role in supporting our clients in their adoption and utilization of our EHR technology. This is a dynamic and rewarding position that requires strong leadership skills, exceptional communication abilities, and a deep understanding of the healthcare industry. If you are ready to make a positive impact in the healthcare space, read on to learn more about the qualifications and responsibilities for this role.

1. Build and maintain strong client relationships to ensure client satisfaction and retention.
2. Serve as the main point of contact for clients regarding EHR technology, providing guidance and support as needed.
3. Collaborate with cross-functional teams to ensure successful implementation and utilization of EHR technology.
4. Develop and implement strategies to drive adoption and usage of EHR technology among clients.
5. Conduct regular check-ins with clients to assess their needs, address any concerns, and identify opportunities for improvement.
6. Stay current on industry trends and best practices related to EHR technology, and share knowledge with clients.
7. Monitor and analyze client usage data to identify areas for improvement and make recommendations for optimizing EHR technology.
8. Lead training sessions and provide ongoing support to clients on how to effectively use EHR technology.
9. Act as a liaison between clients and internal teams to ensure timely resolution of any issues or concerns.
10. Provide regular updates and reports on client satisfaction and usage of EHR technology to leadership.
11. Mentor and coach junior team members to ensure high-quality service and support for clients.
12. Collaborate with sales and business development teams to identify growth opportunities and expand client base.
13. Maintain a thorough understanding of UnitedHealth Group's products and services, and effectively communicate their value to clients.
14. Continuously seek feedback from clients to identify areas for improvement and proactively address any issues.
15. Represent UnitedHealth Group at industry conferences and events to showcase our EHR technology and build relationships with potential clients.

According to JobzMall, the average salary range for a Client Success Lead, EHR in Raleigh, NC, USA is $50,000 - $70,000 per year. However, this can vary depending on the specific company, experience level, and other factors.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.