Client Success Lead, EHR

Are you passionate about making a positive impact in healthcare? Look no further! UnitedHealth Group is seeking a dedicated and driven Client Success Lead for our EHR team. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a dynamic team to ensure our clients' success in utilizing our electronic health record solutions. We are seeking a highly motivated individual with a strong background in client management and a deep understanding of the healthcare industry. If you are a natural leader with exceptional communication skills and a passion for delivering exceptional customer service, we want to hear from you!

1. Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our EHR solutions.
2. Serve as the main point of contact for clients, addressing any questions or concerns and providing timely and effective solutions.
3. Collaborate with cross-functional teams to ensure successful implementation and utilization of our EHR solutions for clients.
4. Stay up-to-date on industry trends and advancements in healthcare technology to provide valuable insights and recommendations to clients.
5. Create and maintain client success plans, identifying key objectives and strategies for achieving them.
6. Analyze client data and metrics to identify areas for improvement and proactively address any issues.
7. Conduct regular check-ins with clients to assess their satisfaction and make necessary adjustments to ensure their success.
8. Lead and guide a team of client success managers to ensure consistent and exceptional service delivery to clients.
9. Communicate effectively with internal departments to ensure alignment and coordination in meeting client needs.
10. Develop and present reports and presentations to showcase the success of our EHR solutions for clients.
11. Continuously evaluate and improve processes and procedures to enhance the client experience and drive efficiency.
12. Maintain a deep understanding of our EHR solutions and industry standards to effectively communicate with clients and address any questions or concerns.
13. Stay organized and manage multiple client relationships simultaneously, prioritizing tasks and deadlines to ensure timely and successful outcomes.
14. Represent UnitedHealth Group and our EHR solutions at industry events and conferences to showcase our capabilities and build relationships with potential clients.

According to JobzMall, the average salary range for a Client Success Lead, EHR in Philadelphia, PA, USA is approximately $60,000 to $100,000 per year. This salary range may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.