
Call Center Nurse Registered Nurse
Are you a compassionate and dedicated Registered Nurse looking for a new and rewarding career opportunity? UnitedHealth Group is seeking a Call Center Nurse to join our dynamic team and make a difference in the lives of our members. In this role, you will have the opportunity to use your nursing expertise to provide remote support and guidance to our members, while working in a fast-paced and collaborative environment. If you have a strong clinical background, excellent communication skills, and a passion for helping others, we want to hear from you! Join us in our mission to improve the health and well-being of individuals and communities.
- Provide remote nursing support to UnitedHealth Group members, utilizing clinical expertise and knowledge to guide and assist with their healthcare needs.
- Utilize excellent communication skills to effectively communicate with members, colleagues, and healthcare providers in a timely and professional manner.
- Demonstrate compassion and dedication in every interaction with members, showing empathy and understanding for their individual needs and concerns.
- Collaborate with a diverse team of healthcare professionals to ensure coordinated and comprehensive care for members.
- Stay up-to-date on current healthcare practices and guidelines, incorporating them into daily nursing practices to provide the best possible care for members.
- Utilize critical thinking skills to assess member needs, identify potential health risks, and develop appropriate care plans.
- Document all interactions and interventions accurately and efficiently in electronic medical records.
- Adhere to all regulatory and compliance guidelines, ensuring the protection of member information and confidentiality.
- Participate in ongoing training and development to continuously improve nursing skills and knowledge.
- Embrace UnitedHealth Group's mission to improve the health and well-being of individuals and communities, and actively contribute to achieving this goal in daily work.
Excellent Communication And Customer Service Skills
Active Registered Nurse (Rn) License In The State Of Employment
Minimum Of 2 Years Of Nursing Experience, Preferably In A Call Center Or Telehealth Setting
Strong Clinical Knowledge And Ability To Assess And Triage Patient Calls
Familiarity With Electronic Medical Records And Telehealth Technology
Documentation
Communication
Time Management
Multitasking
Patient care
Teamwork
Empathy
Problem-Solving
Triage
Medical Knowledge
Electronic Health Records
Telehealth
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Nurse Registered Nurse in Hartford, CT, USA is $60,000 to $85,000 annually. This range can vary depending on factors such as experience, education, and job responsibilities. Some call center nurses may also receive additional benefits such as bonuses, health insurance, and paid time off.
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UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.

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