UnitedHealth Group

Call Center Nurse Registered Nurse

UnitedHealth Group

Hartford, CT, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a compassionate and dedicated Registered Nurse looking for a new and rewarding career opportunity? UnitedHealth Group is seeking a Call Center Nurse to join our dynamic team and make a difference in the lives of our members. In this role, you will have the opportunity to use your nursing expertise to provide remote support and guidance to our members, while working in a fast-paced and collaborative environment. If you have a strong clinical background, excellent communication skills, and a passion for helping others, we want to hear from you! Join us in our mission to improve the health and well-being of individuals and communities.

  1. Provide remote nursing support to UnitedHealth Group members, utilizing clinical expertise and knowledge to guide and assist with their healthcare needs.
  2. Utilize excellent communication skills to effectively communicate with members, colleagues, and healthcare providers in a timely and professional manner.
  3. Demonstrate compassion and dedication in every interaction with members, showing empathy and understanding for their individual needs and concerns.
  4. Collaborate with a diverse team of healthcare professionals to ensure coordinated and comprehensive care for members.
  5. Stay up-to-date on current healthcare practices and guidelines, incorporating them into daily nursing practices to provide the best possible care for members.
  6. Utilize critical thinking skills to assess member needs, identify potential health risks, and develop appropriate care plans.
  7. Document all interactions and interventions accurately and efficiently in electronic medical records.
  8. Adhere to all regulatory and compliance guidelines, ensuring the protection of member information and confidentiality.
  9. Participate in ongoing training and development to continuously improve nursing skills and knowledge.
  10. Embrace UnitedHealth Group's mission to improve the health and well-being of individuals and communities, and actively contribute to achieving this goal in daily work.
Where is this job?
This job is located at Hartford, CT, USA
Job Qualifications
  • Excellent Communication And Customer Service Skills

  • Active Registered Nurse (Rn) License In The State Of Employment

  • Minimum Of 2 Years Of Nursing Experience, Preferably In A Call Center Or Telehealth Setting

  • Strong Clinical Knowledge And Ability To Assess And Triage Patient Calls

  • Familiarity With Electronic Medical Records And Telehealth Technology

Required Skills
  • Documentation

  • Communication

  • Time Management

  • Multitasking

  • Patient care

  • Teamwork

  • Empathy

  • Problem-Solving

  • Triage

  • Medical Knowledge

  • Electronic Health Records

  • Telehealth

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Call Center Nurse Registered Nurse in Hartford, CT, USA is $60,000 to $85,000 annually. This range can vary depending on factors such as experience, education, and job responsibilities. Some call center nurses may also receive additional benefits such as bonuses, health insurance, and paid time off.

Additional Information
UnitedHealth Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 23rd, 2024
Apply BeforeMay 22nd, 2025
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About UnitedHealth Group

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.

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