Account Manager Support Specialist

At UnitedHealth Group, we believe in providing high-quality, comprehensive healthcare services to our clients. As an Account Manager Support Specialist, you will play a crucial role in ensuring our clients receive the best possible support and service. We are looking for a driven and detail-oriented individual who is passionate about delivering exceptional customer service and has a strong background in account management. If you are a team player with excellent communication skills and a desire to make a positive impact in the healthcare industry, we would love to have you join our team.

1. Provide exceptional customer service to clients by promptly responding to inquiries and resolving any issues that may arise.
2. Serve as a point of contact for clients, building and maintaining strong relationships to ensure their satisfaction and retention.
3. Support Account Managers in managing client accounts, including assisting with contract renewals, negotiating pricing, and identifying upsell opportunities.
4. Collaborate with cross-functional teams, such as sales, marketing, and operations, to ensure seamless delivery of services to clients.
5. Maintain accurate and up-to-date records of client interactions, including communication logs and account information.
6. Act as a subject matter expert on UnitedHealth Group’s products and services, providing clients with in-depth knowledge and support.
7. Conduct regular check-ins with clients to assess their needs and satisfaction levels, and address any concerns or feedback.
8. Utilize data and analytics to identify trends and make strategic recommendations to improve client satisfaction and retention.
9. Proactively identify opportunities for process improvements and efficiencies within the account management team.
10. Stay informed on industry trends and changes in the healthcare landscape to better serve clients and maintain a competitive edge.

According to JobzMall, the average salary range for a Account Manager Support Specialist in Dallas, TX, USA is $45,000 - $65,000 per year. This salary range can vary depending on the specific industry, company size, and level of experience of the individual. Some companies may offer additional bonuses or commission on top of the base salary.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.