Account Manager Support Specialist

Are you a customer-centric individual with a passion for providing exceptional support? Do you have a strong background in account management and a desire to make a positive impact in the healthcare industry? If so, we have an exciting opportunity for you to join our team as an Account Manager Support Specialist at UnitedHealth Group.In this role, you will be responsible for providing comprehensive support to our account managers, ensuring that client needs are met and exceeded. You will have the opportunity to collaborate with cross-functional teams and build strong relationships with our clients to drive business growth and customer satisfaction.To be successful in this role, we are looking for individuals with a minimum of 2 years of experience in account management, excellent communication and problem-solving skills, and a strong understanding of the healthcare industry. If you possess these qualifications and are looking for a dynamic and rewarding career, we encourage you to apply for this position today. Join us in our mission to improve the lives of individuals and communities through innovative healthcare solutions.

• Provide comprehensive support to account managers in managing client accounts and ensuring their needs are met and exceeded
• Collaborate with cross-functional teams such as sales, marketing, and operations to develop and implement strategies for client retention and growth
• Build and maintain strong relationships with clients to promote customer satisfaction and loyalty
• Conduct regular check-ins and reviews with clients to assess their satisfaction and identify areas for improvement
• Utilize knowledge of the healthcare industry to effectively communicate with and understand the needs of clients
• Address client inquiries, concerns, and escalations in a timely and professional manner
• Proactively identify and troubleshoot issues that may arise with client accounts
• Analyze data and metrics to track and report on the success of client accounts and identify opportunities for improvement
• Stay up-to-date on industry trends and developments to inform strategies for client support and growth
• Collaborate with team members to continuously improve processes and procedures for managing client accounts
• Train and mentor new account management team members as needed.

According to JobzMall, the average salary range for a Account Manager Support Specialist in Tampa, FL, USA is $55K to $80K per year. This range can vary depending on factors such as experience, education, and the specific company or industry the individual is working in. Some companies may also offer additional benefits and bonuses on top of the base salary.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.