UnitedHealth Group

Account Manager Support Specialist

UnitedHealth Group

La Crosse, WI, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Serve as the primary liaison between Account Managers and other Operational Departments specifically regarding issue resolution, process and order completion. Work closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfaction. Responsible for maintaining the operational documents LHI uses to conduct business with Veterans Administration. Assist with translating business requirements into technical solutions. Assist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements. Assist in making decisions based on contract requirements and guidelines. Support ongoing management of operational documents. Assist Members of other departments in creation and maintenance of VA Appointment Documents.

Where is this job?
This job is located at La Crosse, WI, USA
Job Qualifications
  • 2+ years of experience in Client Services, Customer Service, or Military Experience

  • Experience researching and documenting issues before reporting them to IT

  • Understanding and Exposure to VA process and scope of work

  • Understanding of the medical industry and/or healthcare management

  • National Career Readiness Certificate

Required Skills
  • Documentation

  • Customer Relationship Management

  • Time Management

  • MS Excel

  • MS Word

Soft Skills
  • Multitasking

  • Verbal communication

  • Detail Oriented

  • written communication

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Account Manager Support Specialist in La Crosse, WI, USA is approximately $50,000 to $65,000 per year. Salaries vary depending on experience, education, and other factors.

Additional Information
UnitedHealth Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 8th, 2020
Apply BeforeMay 22nd, 2025
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About UnitedHealth Group

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.

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