
Account Manager Support Specialist
Serve as the primary liaison between Account Managers and other Operational Departments specifically regarding issue resolution, process and order completion. Work closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfaction. Responsible for maintaining the operational documents LHI uses to conduct business with Veterans Administration. Assist with translating business requirements into technical solutions. Assist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements. Assist in making decisions based on contract requirements and guidelines. Support ongoing management of operational documents. Assist Members of other departments in creation and maintenance of VA Appointment Documents.
2+ years of experience in Client Services, Customer Service, or Military Experience
Experience researching and documenting issues before reporting them to IT
Understanding and Exposure to VA process and scope of work
Understanding of the medical industry and/or healthcare management
National Career Readiness Certificate
Documentation
Customer Relationship Management
Time Management
MS Excel
MS Word
Multitasking
Verbal communication
Detail Oriented
written communication
Problem-Solving
According to JobzMall, the average salary range for a Account Manager Support Specialist in La Crosse, WI, USA is approximately $50,000 to $65,000 per year. Salaries vary depending on experience, education, and other factors.
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UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.

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