Customer Support Specialist

Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? Look no further, United Natural Foods-UNFI is seeking a Customer Support Specialist to join our team. As a vital member of our customer support team, you will have the opportunity to use your problem-solving skills and positive attitude to ensure our customers receive the best service possible. We are looking for candidates who possess strong communication skills, are highly organized, and have a deep understanding of customer needs. If you are ready to make a difference and be a part of a company that values its employees, then we want to hear from you.

1. Provide exceptional customer service to all clients, ensuring their needs are met and their questions are answered in a timely and professional manner.
2. Serve as the main point of contact for all customer inquiries, complaints, and requests.
3. Utilize problem-solving skills to identify and resolve customer issues, escalating to higher levels of management when necessary.
4. Maintain a thorough understanding of company products, services, and policies in order to effectively assist customers.
5. Communicate clearly and effectively with customers through various channels such as phone, email, and chat.
6. Collaborate with other team members to ensure a seamless and positive customer experience.
7. Document all customer interactions and maintain accurate records in the company's database.
8. Act as a brand ambassador by promoting company values and maintaining a positive and professional attitude at all times.
9. Continuously seek ways to improve and optimize the customer support process.
10. Keep up-to-date with industry trends and customer needs in order to provide the best possible service.
11. Attend regular training and development sessions to enhance customer support skills.
12. Adhere to company policies and procedures, including maintaining customer confidentiality.
13. Assist with special projects or tasks as assigned by management.
14. Maintain a positive and cooperative working relationship with all team members.
15. Uphold the company's commitment to providing exceptional customer service and promoting a positive company image.

According to JobzMall, the average salary range for a Customer Support Specialist in Providence, RI, USA is $30,000 to $45,000 per year. However, this can vary depending on factors such as the specific company, the individual's experience and qualifications, and the job responsibilities. Some Customer Support Specialists may also receive additional benefits such as bonuses, commissions, and health insurance. It is important to research the specific job and company to get a more accurate salary estimate.

UNFI was founded in 1996 by the merger of two regional distributors, Mountain People's Warehouse (founded in 1976, serving the Western U.S.) and Cornucopia Natural Foods (founded in 1977, serving the Eastern U.S.), forming the first natural products distributorship with national scope. Since 1996, other regional distributors have merged with UNFI, filling in the distribution footprint and making UNFI the largest distributor of natural products.