Customer Experience Representative

At United Natural Foods-UNFI, we believe that providing exceptional customer service is essential to our success. As a Customer Experience Representative, you will play a crucial role in ensuring that our customers have a positive and memorable experience with our company. We are seeking a highly motivated and customer-focused individual to join our team. If you are passionate about delivering excellent service and have the necessary qualifications, we would love to hear from you. Join us and be a part of a dynamic and growing company that values its employees and puts customers first.

1. Provide exceptional customer service: The main responsibility of a Customer Experience Representative is to provide excellent customer service to all clients, ensuring their needs are met and their experience with the company is positive and memorable.
2. Handle customer inquiries and concerns: As a representative of the company, it is important to effectively handle all customer inquiries and concerns in a timely and professional manner, providing accurate information and resolving any issues to the customer's satisfaction.
3. Build and maintain strong customer relationships: The Customer Experience Representative will be responsible for building and maintaining strong relationships with customers, ensuring their loyalty and satisfaction with the company.
4. Assist with order processing: This role may involve assisting customers with placing orders and ensuring all order information is accurate and processed in a timely manner.
5. Collaborate with internal teams: The Customer Experience Representative will work closely with various internal teams, such as sales, logistics, and accounting, to ensure a seamless customer experience and resolve any issues that may arise.
6. Identify and escalate customer concerns: In situations where a customer's concern cannot be resolved immediately, the Customer Experience Representative must identify and escalate the issue to the appropriate team or manager for further assistance.
7. Maintain knowledge of company products and services: It is important for the representative to have a thorough understanding of the company's products and services in order to effectively assist customers and make appropriate recommendations.
8. Adhere to company policies and procedures: The Customer Experience Representative must adhere to all company policies and procedures, including those related to customer service, confidentiality, and data protection.
9. Meet and exceed performance goals: The representative will be responsible for meeting or exceeding performance goals, such as customer satisfaction ratings, response times, and sales targets.
10. Continuously improve customer service processes: As a representative of the company, it is important to continuously evaluate and improve customer service processes to ensure the best possible experience for customers.

According to JobzMall, the average salary range for a Customer Experience Representative in Aurora, CO, USA is $35,000 - $45,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer additional benefits and bonuses on top of the base salary.

UNFI was founded in 1996 by the merger of two regional distributors, Mountain People's Warehouse (founded in 1976, serving the Western U.S.) and Cornucopia Natural Foods (founded in 1977, serving the Eastern U.S.), forming the first natural products distributorship with national scope. Since 1996, other regional distributors have merged with UNFI, filling in the distribution footprint and making UNFI the largest distributor of natural products.