
Supervisor - Inflight Services
Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS). Recognize flight attendants for exemplary service, teamwork, and performance. Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as necessary. Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident. Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement. Conduct investigations regarding performance, complaints or other work-related issues Keep our flight attendant team informed by sharing corporate initiatives and changes in policy or procedures. Showcase the delivery of new inflight products as determined by the Flight Experience team. Ensure daily company goals, policy and procedure compliance are met.
Minimum 2 years equivalent or similar work experience
2+ years leadership experience managing and influencing a team
Inflight Service, travel industry or hospitality leadership experience highly preferred
Experience supervising a unionized workgroup
MS Word
Time Management Skills
MS Excel skills
Conflict resolution and facilitation
Organizational skills
Self-Driven
Adaptability
Problem-Solving
Attention to detail and accuracy
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Supervisor - Inflight Services in 1435 Rombach Ave, Wilmington, OH 45177, USA is $45,000 to $55,000 per year. This range is based on similar positions in the same area.
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United Continental Holdings, Inc. engages in the operation of its principal, wholly-owned subsidiaries United Airlines, Inc. The company operates through the following geographical segment: Domestic (U.S. and Canada), Pacific, Atlantic, and Latin America. It offers satellite based Wi-Fi, including on long-haul overseas routes.

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