Social Media & Communications Supervisor

This role has a combined responsibility of supervising the 24/7/365 delivery of customer engagement for social media care and the customer messaging for operational communications. Oversee our operation as team lead on scheduled shift. Manage questions, requests and issues from within and outside of the team, handle/delegate operational communication requests, escalate social media trends, influencers and potential crisis/adverse events Manage performance (conversation and communication handling) and growth (coaching, training) of Representatives (both direct and indirect reports) Support Assistant Manager and Leadership team with additional work/projects, as assigned. Work collaboratively with business partners across the organization including Contact Center, Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations. Support the operation and Representatives, when needed, by assisting with the management of social media customer care conversations and/or monitoring flights for in-the-moment delay, cancellation and operational impact messaging.

According to JobzMall, the average salary range for a Social Media & Communications Supervisor in 233 S Wacker Dr, Chicago, IL 60606, USA is:

$45,000 - $70,000 per year.

United Continental Holdings, Inc. engages in the operation of its principal, wholly-owned subsidiaries United Airlines, Inc. The company operates through the following geographical segment: Domestic (U.S. and Canada), Pacific, Atlantic, and Latin America. It offers satellite based Wi-Fi, including on long-haul overseas routes.