United Airlines Holdings

Manager - Social Media & Communications

United Airlines Holdings

233 S Wacker Dr, Chicago, IL 60606, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Define and continually refine social media customer engagement and communication strategies. Continually track and advise on staffing, technology, training and other resources required to deliver on customer needs and expectations.Monitor and report on team performance against SLAs/goals. Regularly interact with partner teams (e.g. Airport Ops, NOC, Customer Experience) to identify working together opportunities to further our shared purpose and values. Identify test and learn opportunities, create innovation roadmap and execution plan. Optimize strategies and tactics according to results and insights inferred. Develop and implement processes to effectively monitor and report on notable customer and public relations issues in a timely manner.

Where is this job?
This job is located at 233 S Wacker Dr, Chicago, IL 60606, USA
Job Qualifications
  • 5+ years of communications/supervisory experience

  • Knowledge of enterprise social media monitoring and listening platforms like Khoros and Netbase

Required Skills
  • Vendor Management

  • Project Management Skills

  • MS Word

  • MS PowerPoint

  • Time Management Skills

  • MS Excel skills

  • Analytical skills (data driven)

  • Social media engagement skills

Soft Skills
  • Prioritizing skills

  • Self-Motivated

  • Adaptability

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • mulit-tasking

Additional Information
United Airlines Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 9th, 2021
Apply BeforeNovember 2nd, 2023

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About United Airlines Holdings

United Continental Holdings, Inc. engages in the operation of its principal, wholly-owned subsidiaries United Airlines, Inc. The company operates through the following geographical segment: Domestic (U.S. and Canada), Pacific, Atlantic, and Latin America. It offers satellite based Wi-Fi, including on long-haul overseas routes.

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