Manager - Social Media & Communications
Define and continually refine social media customer engagement and communication strategies. Continually track and advise on staffing, technology, training and other resources required to deliver on customer needs and expectations.Monitor and report on team performance against SLAs/goals. Regularly interact with partner teams (e.g. Airport Ops, NOC, Customer Experience) to identify working together opportunities to further our shared purpose and values. Identify test and learn opportunities, create innovation roadmap and execution plan. Optimize strategies and tactics according to results and insights inferred. Develop and implement processes to effectively monitor and report on notable customer and public relations issues in a timely manner.
5+ years of communications/supervisory experience
Knowledge of enterprise social media monitoring and listening platforms like Khoros and Netbase
Project Management Skills
Time Management Skills
MS Excel skills
Analytical skills (data driven)
Social media engagement skills
Detail Oriented and Organized
Verbal and Written Communication
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United Continental Holdings, Inc. engages in the operation of its principal, wholly-owned subsidiaries United Airlines, Inc. The company operates through the following geographical segment: Domestic (U.S. and Canada), Pacific, Atlantic, and Latin America. It offers satellite based Wi-Fi, including on long-haul overseas routes.
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