Customer Service Representative

At UNIQLO, we value our customers and believe that providing them with the best customer service is essential to our success. We are looking for an experienced and passionate Customer Service Representative to join our team and ensure that our customers have the best shopping experience possible.The ideal candidate must have excellent communication and interpersonal skills, be able to think on their feet, and have a passion for helping others. Our Customer Service Representative must be customer-centric, able to multi-task, and have a positive attitude. We expect our Customer Service Representatives to have a strong work ethic, be reliable, and be able to maintain a professional demeanor in all customer interactions.If you are looking for an opportunity to make a real difference in the customer’s experience at UNIQLO, we would love to have you join our team!

Responsibilities:

1. Manage customer inquiries and complaints via phone, e-mail, and other channels.
2. Respond to customer inquiries in a timely and professional manner.
3. Ensure customer satisfaction by providing helpful solutions to customer issues.
4. Stay up-to-date on product and store information to accurately answer customer questions.
5. Assist customers in the navigation of UNIQLO’s website and online store.
6. Maintain customer records such as contact information and purchase history.
7. Communicate feedback from customers to the appropriate departments.
8. Monitor customer satisfaction levels and identify areas of improvement.
9. Provide a positive customer experience in all interactions.

According to JobzMall, the average salary range for a Customer Service Representative in Manila, Metro Manila, Philippines is between PHP 18,000 and PHP 40,000 per month. Salaries can vary widely depending on experience, company size, location, and other factors.

Uniqlo Co., Ltd. is a Japanese casual wear designer, manufacturer and retailer. The company is a wholly owned subsidiary of Fast Retailing Co., Ltd. In creating its clothing lines, Uniqlo embraces both shun and kino-bi. Shun [旬] means 'timing, best timing, but also at the same time it's a trend,' something that's updated and just in time, neither early nor late. The company offers clothing basics, but basics that are current, that respond to what's going on today in art and design. Kino-bi [機能美] means function and beauty, joined together: the clothing is presented in an organized, rational manner, and that very organization and rationality creates an artistic pattern and rhythm. All these qualities reflect the defining characteristics of modern Japanese culture, modern 'Japaneseness.'