
Mortgage Assistance Specialist
Act as single point of contact for consumers in all stages of Loss Mitigation or Foreclosure process on Residential or Real Property loans of all types. Appropriately communicate such information to affected parties, including the consumer, in a clear and collaborative manner. Partner with associated departments and business units to achieve the appropriate solution in a timely and professional manner. Demonstrate a professional level understanding of time management and adherence to department and bank standards surrounding consumer contact. Effectively demonstrate a professional level of competency in all stages of Loss Mitigation and Foreclosure processes and requirements for all states in which the Bank holds collateral.
2 to 4 years experience in mortgage related collections activities.
Working knowledge of MSP software, phone and Noble dialer platform experience is preferred.
A thorough working knowledge of departmental policies and procedures, as well as credit bureaus and other credit related reports.
Documentation
Time Management
Analytical skills
Bankruptcy laws.
10 key by sight
Typing 40-50 wpm
Multitasking
Process Improvement
Verbal communication
Detail Oriented
written communication
According to JobzMall, the average salary range for a Mortgage Assistance Specialist in N Priest Dr, Tempe, AZ, USA is $19.25 - $25.00 per hour. This range may vary depending on the individual's experience, the company hiring, and the location.
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MUFG Union Bank is an American full-service bank with 398 branches in California, Washington and Oregon which is wholly owned by MUFG Bank.

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