
Hospitality Experience Operations Manager
Provide leadership amongst all Hospitality staff, including 50-100 part-time employees. Oversee and ensure the hiring and orientation of all hospitality staff, assisting the Experience Managers with the onboarding process. Provide effective and ongoing coaching and feedback to direct reports and all working Hospitality staff. Proactively identify and resolve problems from customers and staff members that effect all Hospitality operations. Work closely with corporate retail operations on new products and messaging that can enhance the Hospitality experience on site. Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for each department. Work on special projects as assigned by the Retail Operations team. These may include but are not limited to spreadsheet tracking, presentations at staff meetings and staff memos.
8+ years’ experience supervising staff in a retail or food service environment
Experience in high volume, fast paced retail environment
Proven ability to lead people through motivation, development, and inspiration
Experience in handle customer complaints and providing recovery
Strong accounting/finance experience and understanding
MS Word
Record Keeping Skills
Time Management Skills
MS Excel skills
Strong Project Management skills
Driven and self-motivated
Problem-Solving
Detail Oriented and Organized
Process Oriented
Verbal and Written Communication
Multi tasker
Flexibility and adaptability
According to JobzMall, the average salary range for a Hospitality Experience Operations Manager in 700 Sylvan Ave, Englewood Cliffs, NJ 07632, USA is between $50,000 - $80,000 per year. This range is dependent on the experience of the candidate, the size of the organization, and the specific duties and responsibilities of the role.
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Unilever NV engages in the production and marketing of consumer goods in the nutrition, hygiene, and personal care categories. It operates through the following segments: Personal Care, Foods, Refreshment and Home Care.

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