
Contact Center, Business Operations Analyst
At Under Armour, we’re looking for an experienced Business Operations Analyst to join our Contact Center team. This individual must be a self-starter and have exceptional problem-solving skills. We’re looking for someone who is comfortable working in a fast-paced environment and is passionate about driving operational excellence.This role requires a high level of attention to detail and strong organizational skills. The ideal candidate will have a customer-centric mindset, be highly analytical, and have the ability to identify and implement process improvements. If you have experience as a Business Operations Analyst in a contact center environment, we’d love to hear from you!
Project Management
Business Acumen
Data Analysis
Written/Verbal Communication
Problem Solving
Attention To Detail
Time Management
Technical Proficiency
Quality Assurance
Process Improvement
Training
Communication
Multitasking
Forecasting
Negotiation
Conflict Resolution
Auditing
Reporting
Analytics
Technical
Problem-Solving
Organizational
Interpersonal
Communication
Emotional Intelligence
Interpersonal
Leadership
Problem Solving
Time management
flexibility
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Contact Center, Business Operations Analyst in Baltimore, MD, USA is between $58,000 and $87,000 per year. This salary range is based on the current median salary for this position in the area and could be higher or lower depending on the company offering the position and the candidate's experience.
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Under Armour, Inc. is an American company that manufactures footwear, sports, and casual apparel. Under Armour's global headquarters are located in Baltimore, Maryland with additional offices located in Amsterdam (European headquarters), Austin, Guangzhou, Hong Kong, Houston, Jakarta, London, Mexico City, Munich, New York City, Panama City (international headquarters), Paris, Pittsburgh, Portland, San Francisco, São Paulo, Santiago, Seoul, Shanghai (Greater Chinese headquarters), and Toronto.

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