Under Armor

Contact Center, Business Operations Analyst

Under Armor

Baltimore, MD, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Under Armour, we’re looking for an experienced Business Operations Analyst to join our Contact Center team. This individual must be a self-starter and have exceptional problem-solving skills. We’re looking for someone who is comfortable working in a fast-paced environment and is passionate about driving operational excellence.This role requires a high level of attention to detail and strong organizational skills. The ideal candidate will have a customer-centric mindset, be highly analytical, and have the ability to identify and implement process improvements. If you have experience as a Business Operations Analyst in a contact center environment, we’d love to hear from you!

Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications
  • Project Management

  • Business Acumen

  • Data Analysis

  • Written/Verbal Communication

  • Problem Solving

  • Attention To Detail

  • Time Management

  • Technical Proficiency

Required Skills
  • Quality Assurance

  • Process Improvement

  • Training

  • Communication

  • Multitasking

  • Forecasting

  • Negotiation

  • Conflict Resolution

  • Auditing

  • Reporting

  • Analytics

  • Technical

  • Problem-Solving

  • Organizational

  • Interpersonal

Soft Skills
  • Communication

  • Emotional Intelligence

  • Interpersonal

  • Leadership

  • Problem Solving

  • Time management

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Contact Center, Business Operations Analyst in Baltimore, MD, USA is between $58,000 and $87,000 per year. This salary range is based on the current median salary for this position in the area and could be higher or lower depending on the company offering the position and the candidate's experience.

Additional Information
Under Armor is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 7th, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Under Armor

Under Armour, Inc. is an American company that manufactures footwear, sports, and casual apparel. Under Armour's global headquarters are located in Baltimore, Maryland with additional offices located in Amsterdam (European headquarters), Austin, Guangzhou, Hong Kong, Houston, Jakarta, London, Mexico City, Munich, New York City, Panama City (international headquarters), Paris, Pittsburgh, Portland, San Francisco, São Paulo, Santiago, Seoul, Shanghai (Greater Chinese headquarters), and Toronto.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started