
Digital Communication Specialist
Open and process all types of consumer deposit accounts over the telephone and through internet applications and taking consumer loan applications over the phone. Utilize system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Suggest appropriate products and services to existing and prospective customers and cross-sells other bank services such as Visa Credit Cards. Performs complex tasks. Regularly completes assignments with little or no assistance. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
3-5 years of customer service experience.
Bank experience preferred.
Knowledge of operational procedures, practices, and policies.
Prospecting skills
Customer Service skills
Communication
Flexible
Multitasking
Self-Motivated
Organizational skills
According to JobzMall, the average salary range for a Digital Communication Specialist in 707 W Main Ave, Spokane, WA 99201, USA is $47,000 to $59,000 per year. This range may vary depending on the level of experience and other factors.
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Umpqua Holdings Corporation, d.b.a. Umpqua Bank, is a financial holding company based in downtown Portland, Oregon, United States. Headquarters are in the Umpqua Bank Plaza.

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