Sr Service & Support Team Specialist - Payroll

Are you a payroll professional with a passion for helping people? The Ultimate Kronos Group is seeking an experienced Sr. Service & Support Team Specialist – Payroll to join our team. In this role, you will be responsible for providing specialized technical and customer service support for customers and internal staff.We are looking for a candidate who is highly organized and detail-oriented, with excellent interpersonal and problem-solving skills. You must have experience supporting payroll systems, applications, and processes, as well as a willingness to learn new systems and technologies. If you have a desire to grow and develop your career, this is the perfect opportunity for you!

Responsibilities:

1. Provide technical support and customer service to customers and internal staff with regards to payroll systems, applications, and processes.
2. Identify and troubleshoot software and system-related issues.
3. Respond to customer inquiries in a timely and professional manner.
4. Monitor customer feedback and follow-up on customer inquiries.
5. Maintain detailed records of customer interactions.
6. Support the payroll system and related technologies.
7. Work closely with development and QA teams to identify and resolve system-related issues.
8. Participate in the development and implementation of new processes and procedures.
9. Develop and maintain strong relationships with customers, internal teams, and partners.
10. Ensure compliance with all applicable laws and regulations.

According to JobzMall, the average salary range for a Sr Service & Support Team Specialist - Payroll in Atlanta, GA, USA is between $58,000 and $74,000. This range depends on factors such as experience, level of education, and the industry the individual works in.

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.