Sr IT Service Operations Specialist

Are you an experienced IT professional looking for a new challenge? Do you have a passion for service operations and a desire to work for a leading software company? Look no further than Ultimate Kronos Group (UKG) for your next career move.As a Senior IT Service Operations Specialist at UKG, you will play a crucial role in ensuring the smooth and efficient operation of our IT services. You will be responsible for managing incidents, implementing changes, and optimizing processes to enhance our overall service delivery.To excel in this role, you must possess extensive technical knowledge, excellent problem-solving skills, and a strong understanding of IT service management principles. In addition, you must have a customer-centric mindset and the ability to work collaboratively with cross-functional teams.If you are ready to take on a challenging and rewarding role with a dynamic organization, we encourage you to apply for the Senior IT Service Operations Specialist position at UKG. Join us in our mission to deliver innovative and reliable solutions to our clients and make a positive impact in the world of technology.

1. Manage and resolve IT service incidents in a timely and efficient manner.
2. Identify and implement improvements to existing IT service processes to enhance overall service delivery.
3. Collaborate with cross-functional teams to ensure effective coordination and resolution of IT service issues.
4. Monitor and analyze service performance metrics, identifying areas for improvement and implementing appropriate solutions.
5. Implement and manage changes to IT services, ensuring minimal disruption to business operations.
6. Communicate with clients and stakeholders to provide updates on service incidents and changes.
7. Provide technical expertise and support to junior team members.
8. Stay up-to-date with industry trends and advancements in IT service management.
9. Act as a point of escalation for complex or high-priority IT service issues.
10. Maintain accurate and up-to-date documentation and records of IT service operations.
11. Participate in on-call rotations to provide 24/7 support for critical IT services.
12. Foster a customer-centric culture within the IT service operations team.
13. Train and mentor team members on IT service management best practices.
14. Collaborate with other IT teams to ensure seamless integration and delivery of IT services.
15. Continuously identify and implement process improvements to increase efficiency and effectiveness of IT service operations.

According to JobzMall, the average salary range for a Sr IT Service Operations Specialist in Noida, Uttar Pradesh, India is between Rs. 700,000 to Rs. 1,200,000 per year. This can vary depending on factors such as the specific company, years of experience, and skills.

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.