Specialty Support Representative- Weston, FL Location
Are you passionate about providing exceptional customer support and delivering top-notch solutions? Do you have a strong technical background and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Specialty Support Representative at our Weston, FL location. We are Ultimate Kronos Group, a leading provider of workforce management and human capital management solutions, and we are seeking a highly motivated individual to join our team and help us continue to deliver unparalleled support to our clients. If you have a passion for technology, a strong attention to detail, and a customer-centric mindset, we want to hear from you!
- Provide exceptional customer support to our clients, ensuring their satisfaction with our products and services.
- Deliver top-notch solutions to customer inquiries and technical issues in a timely and efficient manner.
- Utilize strong technical background and knowledge of our products to troubleshoot and resolve customer issues.
- Thrive in a fast-paced environment, managing multiple tasks and priorities effectively.
- Collaborate with cross-functional teams to address complex customer issues and provide the best possible solutions.
- Stay up-to-date on product updates and changes to effectively support customers.
- Maintain a customer-centric mindset and ensure all interactions are professional, courteous, and helpful.
- Demonstrate a passion for technology and continuously seek to improve knowledge and skills.
- Pay close attention to detail to accurately document customer interactions and resolutions.
- Contribute to a positive and collaborative team environment, sharing best practices and ideas for improving customer support.
- Act as a brand ambassador for Ultimate Kronos Group, promoting our products and services to customers.
- Continuously seek opportunities to improve and streamline customer support processes and procedures.
- Adhere to company policies and procedures, including privacy and security protocols, when handling customer information.
- Maintain a positive and professional attitude, even when faced with challenging customer situations.
- Meet or exceed performance goals and metrics, as set by the company.
Strong Communication Skills: As A Specialty Support Representative, It Is Essential To Have Excellent Communication Skills, Both Written And Verbal. This Includes The Ability To Effectively Communicate With Customers And Colleagues, As Well As The Ability To Convey Technical Information In A Clear And Concise Manner.
Technical Knowledge And Expertise: A Successful Candidate For This Role Should Have A Strong Understanding Of Technical Concepts And Experience Working With Software And Technology Related Products. This Includes A Working Knowledge Of Programming Languages, Databases, And Operating Systems.
Customer Service Experience: Ultimate Kronos Group Is Dedicated To Providing Exceptional Customer Service, And This Extends To The Role Of A Specialty Support Representative. Candidates Should Have Previous Experience In A Customer Service Role, Preferably In A Technical Support Capacity.
Problem-Solving Skills: As A Specialty Support Representative, You Will Be Responsible For Troubleshooting And Resolving Complex Technical Issues. This Requires Strong Problem-Solving Skills And The Ability To Think Critically And Analytically To Find Solutions.
Time Management And Prioritization: Working As A Specialty Support Representative Can Be Fast-Paced And Requires The Ability To Manage Multiple Tasks And Priorities Simultaneously. The Ideal Candidate Should Possess Strong Time Management Skills And The Ability To Work Efficiently Under Pressure.
Training
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Data
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Specialty Support Representative- Weston, FL Location in Weston, FL, USA is $35,000- $45,000 per year. However, this can vary depending on factors such as the specific company, experience level, and job responsibilities. Some companies may offer higher salaries or bonuses for this position. It is best to research the specific company and job requirements to get a more accurate salary range.
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Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.
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