Ultimate Kronos Group

Specialty Support Representative

Ultimate Kronos Group
Weston, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

If you're looking for a position that requires you to provide specialized support for our customers, the Ultimate Kronos Group is looking for a Specialty Support Representative to join our team. We are looking for an enthusiastic individual who has a passion for problem solving, knowledge of customer service, and a drive to go the extra mile. Our ideal candidate will have at least two years of experience in the customer service industry and a strong technical background. The Specialty Support Representative will be responsible for assisting our customers with technical issues, troubleshooting, and providing expert advice. They will also be expected to stay up-to-date on our products, services, and procedures. Our Specialty Support Representative must be able to handle customer inquiries in a professional and timely manner, while also possessing excellent problem-solving and communication skills. If you're the type of person who enjoys helping others and has the ability to think quickly on their feet, then we'd love to hear from you!

Responsibilities:

  1. Handle customer inquiries in a professional and timely manner.
  2. Troubleshoot technical issues and provide expert advice.
  3. Stay up-to-date on products, services, and procedures.
  4. Possess excellent problem-solving and communication skills.
  5. Provide specialized support to customers.
  6. Assist customers with technical issues.
  7. Demonstrate a passion for problem solving.
  8. Possess a strong technical background.
  9. Possess two years of customer service experience.
  10. Take initiative and go the extra mile.
Where is this job?
This job is located at Weston, FL, USA
Job Qualifications

  • Excellent Communication Skills

  • Ability To Work Independently

  • Ability To Multi-Task

  • Customer Service Experience

  • Problem Solving Ability

  • Basic Knowledge Of Windows And Other Computer Applications

  • Strong Organizational Skills

  • Ability To Work In A Team Environment

Required Skills

  • Documentation

  • Troubleshooting

  • Communication

  • Time Management

  • Technical Support

  • Product knowledge

  • Multitasking

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Listening

  • Collaboration

  • Patience

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Specialty Support Representative in Weston, FL, USA is $20,000 to $30,000 per year. The salary range may vary depending on various factors such as experience, qualifications, and the specific company.

Additional Information
Ultimate Kronos Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 15th, 2023
Apply BeforeJune 21st, 2025
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About Ultimate Kronos Group

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.

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