Product / Application Support Specialist
Are you a tech-savvy problem solver with a passion for customer support? Do you thrive in a fast-paced, dynamic environment? If so, then we have the perfect opportunity for you! Join our team at Ultimate Kronos Group as a Product/Application Support Specialist and be part of a company that is redefining the future of human capital management. We are seeking a highly motivated and dedicated individual with strong technical skills and exceptional communication abilities to provide top-notch support for our products and applications. As a support specialist, you will play a crucial role in ensuring our clients' success by resolving their technical issues and providing guidance and training. If you are ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!
- Provide technical support for Ultimate Kronos Group's products and applications to ensure client satisfaction and success.
- Troubleshoot and resolve technical issues reported by clients in a timely and efficient manner.
- Communicate with clients through various channels such as phone, email, and chat to gather information and provide updates on issue resolution.
- Maintain a high level of product knowledge to effectively assist clients and provide accurate and helpful guidance.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Keep detailed records of all customer interactions and resolutions in our CRM system.
- Proactively identify and communicate potential product issues to the development team.
- Participate in product testing and provide feedback to continuously improve product functionality and user experience.
- Conduct product training and provide user support to ensure clients are utilizing the products effectively.
- Stay up-to-date on industry trends and advancements in technology to provide the best possible support to clients.
Strong Technical Knowledge: A Product/Application Support Specialist Should Have A Deep Understanding Of The Company's Products And Applications, As Well As The Underlying Technologies. They Should Be Able To Troubleshoot And Resolve Technical Issues Efficiently.
Excellent Communication Skills: This Role Requires Constant Communication With Clients, Internal Teams, And Stakeholders. Therefore, A Product/Application Support Specialist Should Possess Excellent Verbal And Written Communication Skills To Effectively Convey Technical Information And Provide Support To Users.
Problem-Solving Abilities: As A Support Specialist, It Is Important To Have Strong Problem-Solving Skills To Quickly Identify And Resolve Issues. This Involves Being Able To Analyze Complex Situations, Think Critically, And Come Up With Effective Solutions.
Customer Service Experience: The Role Of A Product/Application Support Specialist Involves Interacting With Customers On A Daily Basis. Therefore, Having Experience In A Customer Service-Oriented Role Is Essential. This Includes Being Able To Handle Difficult Situations, Manage Customer Expectations, And Provide Excellent Service.
Attention To Detail: A Product/Application Support Specialist Should Have A Keen Eye For Detail To Ensure Accuracy And Quality In Their Work. They Should Be Able To Identify And Address Potential Issues And Errors In The Product Or Application, As Well As Provide Thorough And Accurate Documentation For Support Cases.
Documentation
Quality Assurance
Communication Skills
Project Management
Data Analysis
Time Management
customer service
Problem-Solving
Training and Onboarding
Technical Troubleshooting
Software Maintenance
Mult
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Product / Application Support Specialist in Bracknell, UK is between £25,000 and £35,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. It is important to research the specific job market and company before accepting a salary offer.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started