IT Service Management (ITSM) - Incident Manager

Welcome to Ultimate Kronos Group, where we are committed to providing top-notch IT services to our clients. We are currently seeking a highly skilled and experienced IT Service Management (ITSM) - Incident Manager to join our dynamic team. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our IT services by effectively managing and resolving any incidents that may arise. This is an exciting opportunity for someone who is passionate about IT and has a strong background in incident management. If you are a proactive problem-solver with excellent communication skills and a strong technical background, we'd love to hear from you!

1. Manage and resolve all IT service incidents in a timely and efficient manner.
2. Monitor the IT service management system and promptly escalate any potential incidents.
3. Communicate with clients and internal teams to gather necessary information and troubleshoot issues.
4. Work closely with IT teams to identify the root cause of incidents and implement preventative measures.
5. Develop and maintain incident management processes and procedures to ensure efficient incident resolution.
6. Collaborate with other IT teams to identify and implement service improvements to prevent future incidents.
7. Keep accurate and detailed records of all incidents and their resolutions.
8. Provide regular updates on incident status and resolution to stakeholders.
9. Conduct incident trend analysis to identify recurring issues and work towards permanent solutions.
10. Stay up-to-date with industry best practices and trends in incident management.
11. Train and mentor junior IT team members on incident management processes.
12. Act as a point of escalation for complex and high-priority incidents.
13. Proactively identify potential service issues and take preventive measures to avoid service disruptions.
14. Ensure compliance with IT service management policies and procedures.
15. Continuously improve incident management processes to enhance the overall efficiency and effectiveness of IT services.

According to JobzMall, the average salary range for a IT Service Management (ITSM) - Incident Manager in Alpharetta, GA, USA is $80,000 - $130,000 per year. However, this can vary depending on factors such as the specific company, the individual's level of experience, and any additional certifications or specialized skills they may have.

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.