Implementation Representative II

Are you passionate about helping clients successfully implement cutting-edge software solutions? Are you a problem-solver and a team player who thrives in a fast-paced environment? If so, Ultimate Kronos Group (UKG) has an exciting opportunity for you as an Implementation Representative II.In this role, you will be responsible for guiding our clients through the implementation process of our industry-leading workforce management software. You will use your excellent communication and technical skills to understand client needs, configure the software, and provide training and support.To excel in this position, you must have a strong background in software implementation, project management, and client-facing roles. A bachelor's degree in a relevant field and a passion for delivering exceptional customer service are also required. If you are ready to join a dynamic and innovative company and make a meaningful impact, we encourage you to apply for the Implementation Representative II position at UKG.

1. Lead and manage the implementation process of UKG's workforce management software for clients.
2. Communicate and collaborate with clients to understand their unique needs and requirements.
3. Configure the software to meet the specific needs of each client.
4. Conduct training sessions and provide ongoing support to clients to ensure successful adoption of the software.
5. Troubleshoot and resolve any technical issues that may arise during the implementation process.
6. Keep track of project timelines and milestones to ensure timely delivery.
7. Provide regular updates and progress reports to clients and internal stakeholders.
8. Act as a liaison between clients and internal teams, ensuring effective communication and coordination.
9. Identify and suggest process improvements to enhance the implementation process.
10. Stay up-to-date with the latest software updates and developments to effectively support clients.
11. Utilize project management skills to ensure successful and efficient implementation.
12. Maintain a high level of customer satisfaction by providing exceptional customer service.
13. Participate in team meetings and contribute ideas and insights to improve the overall implementation process.
14. Collaborate with other team members to share best practices and enhance the overall client experience.
15. Stay organized and maintain accurate documentation throughout the implementation process.

According to JobzMall, the average salary range for a Implementation Representative II in Noida, Uttar Pradesh, India is between ₹ 4,00,000 - ₹ 6,00,000 per year. This may vary depending on the specific job responsibilities, years of experience, and the company the individual is working for.

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.