AVP. Customer Account Management

Welcome to Ultimate Kronos Group! We are a leading provider of human capital management solutions, helping organizations around the world manage their workforce efficiently and effectively. We are currently seeking a highly motivated and experienced individual to join our team as an Assistant Vice President (AVP) of Customer Account Management.In this role, you will be responsible for overseeing a team of account managers who are dedicated to building and maintaining strong relationships with our valued customers. Our ideal candidate is a strategic thinker with excellent communication and leadership skills, who is passionate about delivering exceptional customer service. If you have a strong background in account management and a proven track record of driving customer satisfaction and retention, we would love to hear from you. Join us and be a part of our dynamic and innovative organization.

1. Oversee and manage a team of account managers dedicated to building and maintaining strong relationships with customers.
2. Develop and implement strategies for effectively managing customer accounts and ensuring high levels of customer satisfaction.
3. Monitor and analyze customer account activity and identify opportunities for growth and improvement.
4. Collaborate with sales and marketing teams to develop and execute account management plans and initiatives.
5. Serve as the main point of contact for key customer accounts and ensure timely and effective communication.
6. Provide guidance and support to account managers in handling customer inquiries, concerns, and escalations.
7. Conduct regular performance evaluations and provide coaching and development opportunities to account managers.
8. Monitor customer retention rates and develop strategies to improve customer retention and loyalty.
9. Stay updated on industry trends and best practices in customer account management.
10. Collaborate with cross-functional teams to identify and implement process improvements to enhance the overall customer experience.
11. Generate reports and provide insights on customer account management activities and performance.
12. Ensure compliance with company policies and procedures, as well as relevant laws and regulations.
13. Foster a positive and collaborative work environment within the account management team.
14. Represent the company and promote its products and services at industry events and conferences.
15. Continuously strive to exceed customer expectations and contribute to the company’s overall growth and success.

According to JobzMall, the average salary range for a AVP. Customer Account Management is between $80,000 and $120,000 per year. However, this can vary depending on the specific industry, company, and location. Some AVPs may earn more than $120,000 per year, while others may earn less than $80,000 per year. Factors such as education, experience, and performance can also impact an AVP's salary.

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.