Analyst, Technical Support Expert

Are you a highly analytical and technically savvy individual looking for a challenging and rewarding career opportunity? Look no further, as Ultimate Kronos Group (UKG) is seeking a talented Analyst, Technical Support Expert to join our dynamic team. As a leading provider of workforce management solutions, UKG is dedicated to helping organizations optimize their workforce and achieve their business goals. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to provide exceptional support to our clients. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!

1. Provide technical support to clients using UKG workforce management solutions.
2. Troubleshoot and resolve technical issues reported by clients in a timely and efficient manner.
3. Utilize technical knowledge and problem-solving skills to identify root causes of issues and provide effective solutions.
4. Collaborate with other departments to escalate and resolve complex technical issues.
5. Maintain a high level of customer satisfaction by providing exceptional support and service.
6. Keep up-to-date with UKG products and technologies to provide accurate and current support to clients.
7. Document and track all support activities and resolutions for future reference.
8. Identify opportunities for process improvements and suggest solutions to enhance the overall client experience.
9. Participate in training and development programs to continuously improve technical skills and knowledge.
10. Act as a subject matter expert for UKG products and provide guidance and support to other team members.
11. Communicate technical information and updates to clients in a clear and concise manner.
12. Adhere to company policies and procedures, as well as industry standards and regulations.
13. Contribute to a positive and collaborative team environment by sharing knowledge and ideas.
14. Proactively identify potential issues and provide proactive solutions to prevent disruptions for clients.
15. Continuously strive to meet or exceed performance targets and metrics set by the company.

According to JobzMall, the average salary range for a Analyst, Technical Support Expert in Weston, FL, USA is between $50,000 and $70,000 per year. This can vary based on the specific company, experience level, and other factors.

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.