Customer Service Representative

At Uline, we are looking for an experienced and dedicated Customer Service Representative to join our team and provide exceptional customer service to our valued clients. Our ideal candidate is a highly motivated individual with a positive attitude and excellent interpersonal skills. Our Customer Service Representative will be responsible for responding to customer inquiries, resolving customer complaints, and managing customer accounts.The successful candidate will possess at least 2 years' experience in a customer service role and demonstrate a proven track record of providing exemplary customer service. The ideal candidate will also have a customer-centric approach, be able to work in a fast-paced environment, and be a team player. If you are a passionate customer service professional looking for a new challenge, then Uline is the place for you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Resolve customer complaints efficiently and effectively.
3. Manage customer accounts to ensure timely payments and accurate records.
4. Maintain a customer-oriented approach and ensure customer satisfaction.
5. Work in a fast-paced environment and be able to work well under pressure.
6. Demonstrate excellent interpersonal skills and a positive attitude.
7. Adhere to company policies and procedures.
8. Develop and maintain a thorough understanding of the company’s products and services.
9. Stay up-to-date with relevant industry trends and customer service best practices.
10. Participate in team meetings and provide feedback for process improvements.

According to JobzMall, the average salary range for a Customer Service Representative in Allentown, PA, USA is between $30,000 and $38,000. This range can vary depending on the company and the experience of the individual.

Uline is a privately held American company which offers shipping and packing supplies, as well as other industrial supplies and bulk business goods. It was founded in 1980 by Richard and Elizabeth Uihlein. It has more than 8,000 employees and is headquartered in Pleasant Prairie, Wisconsin.