Customer Service Representative

At Uline, we are looking for an experienced and highly motivated Customer Service Representative to join our team. As an integral part of our customer service team, this position will be responsible for providing exceptional service to our customers and ensuring customer satisfaction.We are looking for someone with excellent communication skills, both verbal and written, as well as a friendly and professional attitude. The ideal candidate will have at least two years of customer service experience, preferably in a retail, call center, or other customer-focused environment, and a strong ability to troubleshoot customer inquiries. They must also have excellent organizational skills, be able to work independently, and be comfortable with multitasking.If you are passionate about customer service and have the skills necessary to provide an outstanding customer experience, then this is the job for you!

Responsibilities:

1. Respond to customer inquiries in a timely and accurate manner
2. Troubleshoot customer issues and provide solutions
3. Provide excellent customer service to ensure customer satisfaction
4. Maintain accurate records of customer interactions
5. Proactively identify and resolve potential customer issues
6. Maintain up-to-date knowledge of company products and services
7. Follow established policies and procedures to ensure customer satisfaction
8. Assist in training new customer service representatives
9. Monitor customer feedback to identify opportunities for improvement

According to JobzMall, the average salary range for a Customer Service Representative in Kenosha, WI, USA is between $25,000 and $35,000 per year. This range is an average and may vary depending on experience and skills.

Uline is a privately held American company which offers shipping and packing supplies, as well as other industrial supplies and bulk business goods. It was founded in 1980 by Richard and Elizabeth Uihlein. It has more than 8,000 employees and is headquartered in Pleasant Prairie, Wisconsin.