Support Escalations Lead

Be the escalation point for our Udemy for Business customers and remote agents to solve the most complicated and urgent cases. Developing and improving our support team’s processes to drive down response time and increasing CSAT. Creating supportive center articles and internal resources to deliver knowledge to all Udemy for Business customers and employees. Being the liaison for our global support teams; training, upskilling and fostering a positive team atmosphere. Troubleshooting technical issues and partnering with engineering teams to resolve them.

According to JobzMall, the average salary range for a Support Escalations Lead in 600 Harrison St, San Francisco, CA 94107, USA is between $98,000 and $122,000 per year. This range is based on the salaries of people with similar job titles and experience levels in the area.

Udemy is a global marketplace for learning and teaching online where more than 20 million students learn from an extensive library of 65,000 courses taught by expert instructors in over 50 different languages. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world.