Manager, Scaled Customer Success

You will be responsible for driving the health of your book, as well as for ongoing revenue performance. Responsibility for revenue includes the ability to work with your team to forecast effectively. Coach, manage, and expand the team of Customer Success Associates in North America who manage books of business of 400+ accounts each. Serve as the point of escalation for customers, hopping on calls to address concerns or assist with strategy. Effectively contribute to forecasting and drive high net-revenue retention rates in your segment with thousands of customers to achieve quarterly targets. Use quantitative and qualitative analyses to identify opportunities to evolve and segment our customer journey and related lifecycle touchpoints and programming. Improve operational efficiency of your segment by surfacing gaps, developing sound process recommendations.

According to JobzMall, the average salary range for a Manager, Scaled Customer Success in 600 Harrison St, San Francisco, CA 94107, USA is between $87,000 and $137,000. This salary range can vary depending on the company, the experience of the candidate, and the city/state in which the job is located.

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