Customer Success Manager

We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention. Proactively owning and managing the success of 40-50 strategic Udemy for Business (UFB) customers. Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization. Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives Building and maintaining executive level relationships through our role as trusted advisors. Renewing customer contracts and partner with sales to develop account expansion strategies to hit upsell targets.

According to JobzMall, the average salary range for a Customer Success Manager in 1860 Blake St, Denver, CO 80202, USA is between $51,578 and $85,065. This range is based on the salaries of people who have been employed in this position in the past.

Udemy is a global marketplace for learning and teaching online where more than 20 million students learn from an extensive library of 65,000 courses taught by expert instructors in over 50 different languages. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world.