Commercial Customer Success Manager

Proactively owning and managing the success of 40-50 strategic Udemy for Business (UB) customers. Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers. Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization. Creating and implementing engagement strategies to generate awareness and drive usage of Udemy or Business to help customers meet their business objectives. Building and maintaining executive level relationships through our role as trusted advisors Renewing customer contracts and partner with sales to develop account expansion strategies to hit upsell targets. Implementing and training new customers. Be the onboarding project manager for each customer, and partner with our Solutions Engineers on technical requirements.

According to JobzMall, the average salary range for a Commercial Customer Success Manager in 600 Harrison St, San Francisco, CA 94107, USA is between $67,000 and $87,000. This salary range can vary depending on the individual's experience, qualifications, and other factors.

Udemy is a global marketplace for learning and teaching online where more than 20 million students learn from an extensive library of 65,000 courses taught by expert instructors in over 50 different languages. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world.