Patient Access Specialist

Welcome to UC Health, where we strive to provide exceptional care and service to our patients. We are currently seeking a dedicated and compassionate Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a vital role in ensuring our patients have a smooth and positive experience from their initial contact with us. We are looking for individuals who have a strong attention to detail, excellent communication skills, and a passion for helping others. If you are a driven and empathetic individual with previous experience in patient access, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Collect and verify patient demographic and insurance information accurately and efficiently.
3. Schedule appointments for patients, following established protocols and guidelines.
4. Ensure all necessary forms and documents are completed and signed by patients.
5. Answer phone calls and respond to inquiries from patients regarding appointments, insurance, and general questions about UC Health.
6. Collaborate with other departments to coordinate patient care and services.
7. Assist patients with the registration process and provide them with necessary information and instructions.
8. Maintain patient confidentiality and adhere to HIPAA guidelines.
9. Troubleshoot and resolve any issues or concerns raised by patients related to their access to care.
10. Update and maintain accurate records of patient information in the electronic medical system.
11. Communicate any changes or updates in patient information to the appropriate departments.
12. Attend training and educational sessions to stay current on policies and procedures.
13. Provide excellent customer service to patients and their families, addressing any questions or concerns in a timely and respectful manner.
14. Collaborate with the billing department to ensure accurate and timely processing of patient insurance claims.
15. Participate in quality improvement initiatives and provide feedback on ways to improve the patient access process.

According to JobzMall, the average salary range for a Patient Access Specialist in Lone Tree, CO, USA is $33,000 - $50,000 per year. This may vary depending on factors such as experience, education, and specific job duties. Some Patient Access Specialists may also receive benefits such as health insurance and retirement plans.

UCHealth is a not-for-profit health care system, headquartered in Aurora, Colorado, that includes hospitals and facilities throughout Colorado. It also includes affiliated hospitals in Wyoming and Nebraska.