Strategy and Planning Manager

Help operationalize Uber's customer support strategy across its large network of 28,000+ BPO agents. Drive accountability within the organization by managing the operating cadences, priority programs and performance governance efforts. Analyze data and conduct research to help shape Uber's customer support strategy. Perform a broad range of quantitative and qualitative analyses to identify and solve for white gaps in Uber's customer and agent operations. Advise senior leadership on business priorities through competitive research, industry benchmarking, partner input and data analysis Partner with product, tech, operations, and many other cross-functional teams to measure the impact & efficiency of business initiatives. Partner with the leadership teams of the Uber's BPO network to seamlessly execute Uber's customer support goals. Build executive ready materials and work cross-functionally with business partners. Manage internal and external GSO executive communications.

According to JobzMall, the average salary range for a Strategy and Planning Manager in 1455 Market St, San Francisco, CA 94103, USA is $80,000 - $140,000 per year. This range may vary depending on the size of the company, the industry, and the level of experience of the candidate.

Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.