Sr. Business Systems Analyst, Service Now
Welcome to Uber, a global leader in transportation technology. We are seeking a highly skilled and experienced Sr. Business Systems Analyst to join our team and help drive the success of our Service Now system. As a Sr. Business Systems Analyst, you will play a critical role in optimizing our customer service processes and ensuring the efficient functioning of our Service Now platform. We are looking for a detail-oriented individual with a strong understanding of Service Now and its integration with various business systems. If you are passionate about problem-solving, have excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you. Join us at Uber and be a part of shaping the future of transportation technology.
- Act as a subject matter expert on Service Now and its integration with various business systems.
- Collaborate with cross-functional teams to understand business needs and translate them into system requirements.
- Analyze and optimize the current customer service processes and workflows within the Service Now platform.
- Identify and troubleshoot any issues or inefficiencies within the Service Now system.
- Develop and maintain system documentation, including process flows, requirements, and user guides.
- Lead testing efforts and ensure the quality and accuracy of system updates and enhancements.
- Provide training and support to end-users on how to effectively utilize the Service Now platform.
- Stay updated on the latest Service Now features and recommend improvements to enhance system functionality.
- Communicate project status and updates to stakeholders, including management and cross-functional teams.
- Collaborate with IT teams to ensure the smooth integration of Service Now with other business systems.
- Identify and implement best practices for utilizing the Service Now platform to improve overall efficiency and productivity.
- Proactively identify and address potential risks and issues related to the Service Now system.
- Participate in the development and implementation of new processes and procedures to improve customer service operations.
- Contribute to the development and execution of long-term strategies for the Service Now platform.
- Continuously monitor and evaluate the performance of the Service Now system, identifying areas for improvement and implementing solutions to optimize performance.
Extensive Experience With Servicenow Platform: A Sr. Business Systems Analyst At Uber Must Possess In-Depth Knowledge And Experience Working With The Servicenow Platform, Including Its Various Modules Such As Itsm, Itom, Cmdb, And Hrsd.
Strong Analytical And Problem-Solving Skills: The Role Of A Sr. Business Systems Analyst At Uber Will Involve Identifying And Solving Complex Business Problems Using Data Analysis And Critical Thinking. Candidates Must Have A Proven Track Record Of Successfully Analyzing And Resolving Complex Business Issues.
Project Management Expertise: As A Sr. Business Systems Analyst At Uber, The Ability To Manage Multiple Projects Simultaneously While Ensuring Timely Delivery Is Crucial. Candidates Must Have Experience In Project Management Methodologies And Tools, As Well As The Ability To Lead Cross-Functional Teams.
Excellent Communication And Interpersonal Skills: The Role Of A Sr. Business Systems Analyst Involves Working Closely With Various Stakeholders, Including Business Leaders, It Teams, And External Vendors. Therefore, Strong Communication And Interpersonal Skills Are Essential For Effective Collaboration And Relationship Building.
Business Acumen And Strategic Thinking: A Successful Sr. Business Systems Analyst At Uber Must Have A Deep Understanding Of The Company's Business Goals And Objectives. They Should Also Possess Strong Strategic Thinking Skills To Align Technology Solutions With The Overall Business Strategy And Drive Business Growth.
Change Management
Process Improvement
Project Management
Vendor Management
Data Analysis
User Acceptance Testing
Agile Methodology
Systems analysis
Business Requirements
Servicenow Platform
Reporting And Analytics
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Communication Skills
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sr. Business Systems Analyst, Service Now in San Francisco, CA, USA is between $120,000 and $140,000 per year. This salary range can vary based on factors such as the individual's experience, skills, and the specific company they work for. Additionally, bonuses, benefits, and other forms of compensation may also impact the overall salary for this role.
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Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.
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