Uber

Service Quality, Risk, and Compliance Specialist

Uber
1084 Foxworthy Ave, San Jose, CA 95118, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

Maintain focus on data integrity and producing work of the highest quality. Contribute to alignment/calibration sessions with reviewers and team/stakeholders and discuss steps to ensure consistent alignment scores. Become an "expert" on support processes and make recommendations towards next steps based on rider and partner satisfaction. Identify and promote continuous improvement opportunities in training, process and policies. Identify and remove barriers to agent success wherever they originate (tools, training, etc). Deep dive and analyze to find trends and root causes of errors to give feedback on agent performance. Provide quality intelligence to help Team Leads close loops with agents.

Where is this job?
This job is located at 1084 Foxworthy Ave, San Jose, CA 95118, USA
Job Qualifications

  • 1 - 2 years experience in customer service or QA role

  • Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability

  • Creative / Proactive in thinking about a bigger picture and how we can improve as a company

Required Skills

  • Great time management

  • Data Analysis and Presentation

  • Excel skills

  • PowerPoint skills

  • Google Ad Suite

Soft Skills

  • Prioritizing skills

  • flexibility

  • Organizational skills

  • Self-Driven

  • Communication Skills

  • Multitasking Skills

  • Attention to detail and accuracy

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Service Quality, Risk, and Compliance Specialist in 1084 Foxworthy Ave, San Jose, CA 95118, USA is between $82,000 and $117,000 per year. This salary range is based on the most recently reported salaries from employers in the area.

Additional Information
Uber is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 27th, 2022
Apply BeforeMay 22nd, 2025
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About Uber

Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.

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