Senior Business Systems Analyst, Service Now
Are you passionate about using technology to drive business success? Do you have a strong understanding of Service Now and its capabilities? Uber is seeking a highly skilled Senior Business Systems Analyst to join our dynamic team and help us optimize our use of Service Now. In this role, you will play a crucial role in implementing and maintaining Service Now systems, collaborating with cross-functional teams, and identifying opportunities for improvement. We are looking for a proactive, detail-oriented individual with exceptional analytical skills and a proven track record of delivering successful technology solutions. If you are ready to make an impact and drive innovation at one of the world's leading companies, we want to hear from you!
- Lead the implementation and maintenance of Service Now systems within Uber, ensuring they are optimized for business success.
- Collaborate with cross-functional teams to gather requirements and translate them into effective Service Now solutions.
- Analyze complex business processes and systems to identify areas for improvement and provide recommendations for enhancement.
- Develop and maintain project plans, timelines, and budgets for Service Now projects.
- Serve as the subject matter expert for Service Now, providing guidance and support to team members and stakeholders.
- Conduct trainings and workshops to educate employees on the capabilities and best practices of Service Now.
- Stay up-to-date on the latest advancements and updates in Service Now and proactively identify opportunities for implementation within Uber.
- Ensure all Service Now systems are compliant with company policies and security standards.
- Troubleshoot and resolve any technical issues related to Service Now systems.
- Collaborate with vendors and external partners to implement and integrate new technologies with Service Now.
- Develop and maintain documentation for all Service Now systems and processes.
- Drive innovation and continuous improvement within the Service Now platform to enhance business operations and efficiency.
- Communicate project updates and progress to stakeholders and leadership as needed.
- Mentor and provide guidance to junior team members to promote their professional growth and development.
- Take ownership of Service Now projects and ensure on-time delivery and successful outcomes.
Extensive Experience With Service Now Platform: A Senior Business Systems Analyst At Uber Should Have A Deep Understanding Of The Service Now Platform, Including Its Modules, Functionalities, And Best Practices. They Should Be Able To Design, Develop, And Maintain Complex Workflows, Configurations, And Integrations Within Service Now.
Strong Analytical And Problem-Solving Skills: As A Senior Business Systems Analyst, One Should Possess Excellent Analytical And Problem-Solving Abilities To Identify Business Needs, Gather Requirements, And Translate Them Into Technical Solutions. They Should Have A Data-Driven Mindset And Be Able To Analyze Large Amounts Of Data To Identify Patterns And Insights.
Project Management Experience: Uber Is A Fast-Paced And Dynamic Company, And A Senior Business Systems Analyst Should Have Experience In Project Management To Handle Multiple Projects Simultaneously. They Should Be Able To Effectively Plan, Prioritize, And Execute Tasks To Meet Project Deadlines While Maintaining Quality And Accuracy.
Excellent Communication And Collaboration Skills: The Role Of A Senior Business Systems Analyst At Uber Requires Constant Communication And Collaboration With Cross-Functional Teams, Including Developers, Product Managers, And Stakeholders. Therefore, Strong Verbal And Written Communication Skills Are Essential To Effectively Convey Technical Information To A Non-Technical Audience And Work Collaboratively With Team Members.
Knowledge Of Agile Methodology: Uber Follows The Agile Methodology For Software Development, And A Senior Business Systems Analyst Should Have A Strong Understanding Of Agile Principles And Practices. They Should Be Able To Work In An Agile Environment, Participate In Agile Ceremonies, And Continuously Deliver High-Quality Solutions That Meet Business Requirements.
Business Analysis
Change Management
Process Improvement
Project Management
Data Analysis
Agile Methodology
Requirements Gathering
Stakeholder management
System integration
Technical Expertise
Service Now Administration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Business Systems Analyst, Service Now in San Francisco, CA, USA is $121,000 - $165,000 per year. This range may vary depending on factors such as years of experience, education, and specific job responsibilities.
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Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.
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